1.0 Product Quality Assurance
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All products sold at 8 Malls are 100% authentic and original. If you encounter any product quality issues, manufacturing defects, or an mistake on our or suppliers part, please contact us. We will give you a choice of a replacement or exchange for your purchases. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.

2.0 Policy Against Fake / Replica / Imitation Products
In 8 Malls, we do not sell fake / replica or imitation goods. We assure buyers that what you buy are from genuine goods. We only work with distributors / suppliers who sell genuine products or are authorized to distribute the goods in Malaysia and Singapore

3.0 8 Malls Return, Exchange & Refund Policy

3.1 The following conditions are NOT applicable for any return, refund, and exchange policy :

• Change of mind
• Unsatisfactory and/or unsuitability of using the products / services
• Wrong size / measurement
• Products that has been worn, washed, used, and/or altered
• Products that require special delivery
• Products that have been opened or have a broken seal
• Products that is missing of the serial number, warranty card and/or UPC
• Open software
• Gift cards & prepaid phone cards
• Jewelries
• Health and personal care products
• Grocery products
• Fresh flowers
• Opened consumable products
• Customized products / services
  Products / services which falls under the SALE and/or CLEARANCE category

3.2 8 Malls will only process an refund / exchange for the below conditions :

• The products / services does not match the product picture / description on the website
• The products received is the wrong variant ordered (e.g.: colour, size, etc.)
• The products is missing an item
• The products is faulty / damage / defective
• The product / services is out of stock
• The product / services is unable to be exchanged with the distributor / supplier

3.3 If you wish to make an exchange or refund, please email cs@eightmalls.com within 3 days after receiving your products. You are required to include the order number, e-mail address, clear pictures of the product, and the problem in all correspondence.

3.4 For any exchange or refund, the original products received by you must be returned in its orginal packaging including the packaging, boxes, tags, labels, warranty card, etc. Please ensure that the returned products is packaged properly before delivering. The products are your responsibility until they have reached our warehouse. 8 Malls is not responsible for any returned products which are damaged. Upon receiving the returned products, 8 Malls will inspect and investigate on the returned products. If the products received are damage, faulty, defective, not the same as the original products, fake, duplicated, missing items, and/or without the original packaging, we will not process the exchange or refund.

3.5 Returns can be made via courier.

• 3.5(a) For courier returns…
  Products must be sent back to us only via reliable and traceable shipping methods within 7 days after reporting to our customer service via cs@eightmalls.com. 8 Malls will not be responsible for refunding any untraceable packaged products. All return shipping costs will be borned by the purchaser of the product.

8 MALLS SDN BHD 202101022360 (1422660-K)
ROYAL STRAND BLK 12A #28-02
COUNTRY GARDEN DANGA BAY
JALAN SKUDAI 80200 JOHOR BAHRU

3.6. If you attempt to return an item which does not fulfil Clause 3.1 and/or 3.2, the product will be shipped back to you, and you will be charged of the shipping cost for sending it to us.

4.0 What To Do After Receving Your Order
Upon receiving your order, please open and inspect all products on the same day as delivered. Try on any wearable items and if there are issues, please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us on the same day. Please have the delivery driver to make a note if the package they’d deliver shows signs of damage before signing it.

5.0 Refund Policy

5.1 Refunds will be made for the cost of the product that was paid. 8 Malls does not refund any shipping and handling charges that was made initially by the purchaser.
8 Malls will NOT accept any return of products as described in Clause 3.4. If you return products in used condition, you will be responsible for the cost to have them shipped back to you.

5.2 Once we received your return package, your refund will be processed within 7-14 working days. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

6.0 International Orders
All international orders are considered final by 8 Malls and is not applicable to 8 Malls return and exchange policy.

7.0 Uncollected / Bounced Parcels
7.1 If you failed to receive your order parcel, please check with the courier service that was supposed to deliver your order parcel from the tracking order no. given to you. Your parcel may be kept at the courier service centre near you. Please collect your parcel at the indicated time stated by the courier service. In any case that the order parcel is uncollected from the courier service centre, the order parcel will be sent back to us.

7.2 For any uncollected order parcels returned to us, we will contact the purchaser via e-mail or SMS. However, for any further arrangements to deliver your order parcel again, you will be charged of the additional delivery costs.

7.3 Regardless of any reason provided by the purchaser, for any uncollected returned order parcels within thirty(30) days from the date that our customer service has contacted the purchaser, your order will be terminated and no refunds or parcel collection requests will be entertained.